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₹610 cr Refunds, 3,000 Bags Returned Amid IndiGo Chaos

  • By Thetripurapost Desk, New Delhi
  • Dec 07, 2025
  • 570

Amid the ongoing disruption in IndiGo’s operations, the airline has issued passenger refunds amounting to ₹610 crore as of Sunday evening. More than 3,000 pieces of baggage have also been traced and returned to passengers nationwide, the Civil Aviation Ministry said in an official statement.

The ministry further clarified that no additional charges will be imposed for refunds or rebookings. Dedicated special support cells have been activated to assist affected travelers. IndiGo’s operational pace has also improved, with domestic services now running at full capacity.

IndiGo CEO Pieter Elbers stated:
“Today, we are operating 1,650 flights across 137 of our 138 destinations, with an estimated on-time performance (OTP) of 75%. On Saturday, this number stood at 1,500 flights. Under normal circumstances, IndiGo operates close to 2,300 flights daily. Our services are gradually stabilizing.”

Despite these improvements, more than 650 IndiGo flights were cancelled today, affecting major hubs such as Delhi, Chennai, Jaipur, Hyderabad, Bhopal, Mumbai, and Trichy. These cancellations follow the 1,600 flights scrapped on Friday and approximately 800 on Saturday.

Government Steps In: Strict Directives Issued Amid IndiGo Crisis

The government has imposed a series of stringent measures and deadlines to address the five-day-long crisis:

1. Refund and Baggage Deadlines

  • IndiGo must complete all pending refunds for cancelled or significantly delayed flights by 8 PM on December 7.

  • All misplaced or delayed baggage must be traced and delivered to passengers within the next 48 hours.

2. Show-Cause Notice to IndiGo CEO

  • The CEO has been asked to provide an explanation within 24 hours on why regulatory action should not be taken against the airline for the prolonged operational breakdown.

  • Failure to respond adequately will permit the DGCA to take unilateral enforcement action.

3. Airfare Regulation to Protect Passengers

To prevent fare exploitation amid widespread flight cancellations:

  • Airfares have been capped, with no airline allowed to charge more than:

    • ₹7,500 for routes up to 500 km

    • ₹12,000 for routes between 500–1,000 km

  • The maximum permitted fare has been set at ₹18,000, though business-class fares remain exempt from this cap.